Shipping policy
Shipping Policy
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Where we ship
We ship to all Canadian provinces. We’re unable to ship to the territories (Yukon, Northwest Territories, and Nunavut) at this time.
Shipping fee
Standard shipping is a flat $20 per order regardless of the size of the order.
Processing time
Orders are processed within [1-3 business days] of purchase. Orders placed on weekends or holidays are processed the next business day.
Carriers
We ship with Canada Post and trusted courier partners. The carrier is chosen based on your delivery address and the size and weight of your order.
Estimated transit times
Transit time starts once your order has shipped, not when you place it. Estimates are in business days from our location in Calgary, Alberta:
|
Destination |
Courier |
Canada Post |
|
Alberta |
[1-3 days] |
[2-4 days] |
|
British Columbia, Saskatchewan, Manitoba |
[2-4 days] |
[3-6 days] |
|
Ontario, Quebec |
[3-5 days] |
[5-8 days] |
|
New Brunswick, Nova Scotia, PEI, Newfoundland and Labrador |
[4-7 days] |
[6-10 days] |
These are estimates, not guarantees. Delays can happen during holidays, severe weather, or peak shipping periods, and remote areas may take longer.
PO boxes
Couriers cannot deliver to PO boxes. Canada Post is the only service we use for PO box addresses, so those orders ship with Canada Post and follow its transit times.
Tracking
Once your order ships, we’ll email you a tracking number so you can follow your package.
Signature on delivery
Orders with a value of $500 or more may require a signature on delivery to protect your purchase. The carrier will not leave these packages unattended. If no one is available to sign, the carrier will leave a notice with instructions for pickup or redelivery. Packages not collected within the carrier’s holding period may be returned to us, and additional shipping costs may apply for reshipment.
Address accuracy
Please double-check your shipping address at checkout. We can’t be responsible for orders delayed or lost due to an incorrect or incomplete address. If you spot a mistake, contact us right away at info@iittala.ca, and we’ll do our best to correct it before the order ships.
Damaged or lost packages
Our items are fragile, so we pack them carefully. If your order arrives damaged or hasn’t arrived within 21 business days of shipping, please contact us at info@iittala.ca and see our Return and Refund Policy for next steps.
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